Complaints

We are proud of the quality of the materials used in our products as well as their suitability as proven, powerful experiential activities. However we are also always open to suggestions for improvement in either our product design, product manufacturing, product delivery or general customer services.

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item.

Please note: we can only accept the return of used, opened items if they are faulty.

We are unable to exchange items which are not damaged, defective or incorrect, after the 30-day period.

Should any components used within any learning tool become defective during normal operation, within 12 months of purchase, please return the faulty item to us for a free replacement.

Should you wish to discuss any aspect of RSVP Design operations please email Graham Cook, Managing Director on graham@rsvpdesign.co.uk or call + 44 141 561 0387