Author: Graham Cook

“What did you learn?” This is the question that Geoff asked in December 2018 blog when referring to the end of year summary. This is a good question, not only to look back and evaluate the tasks done, but also to think about our mindset. Geoff mentioned that the desire to succeed is often driven by targets and numbers, which is not necessarily ... Read more...

What does it take to become an effective facilitator of learning? Over the last 25 years, RSVP Design have been involved with the development of trainer training programmes for trainers and facilitators around the world. ... Read more...

December. The end of the year. End of 2018. The time when some are rushing into finishing 2018 resolutions. Some are doing last minute big life changes. Some are trying to reflect on the past year. December in RSVP Design is also a month of reflection. We reflect on what we have learned this year and what are we going to do next year. Our colleague... Read more...

Can experiential learning methods contribute to the development of more ethical leadership? We generally think of leadership as setting direction, building commitment, influencing others and creating the conditions in which change can be implemented. But what underpins this, in order to make our leadership ethical and sustainable? Social media has ... Read more...

Facilitating learning is a strange kind of business, from the outside it often looks like an easy thing to do “You just watch folk doing stuff then ask a few questions”, while from the inside it can be one of the most physically and emotionally draining tasks you’ll ever undertake. So what is it about this kind of facilitation that, done well... Read more...

Is there a question that you hear so often in your professional life that you feel you could valuably have a response card, or a recorded message, made with your answer? I have. My oft-repeated question is “How do you measure the effectiveness of the training / programmes / learning you design?” Now if I was designing learning that could be ... Read more...

Customer Service Blindness I may be naive, but I don’t experience many occasions where customer-facing employees go out of their way to provide poor service. Sometimes it appears that the employee is having a bad day and, as a customer, you’re unfortunate enough to be on the receiving end of their indifference. These are the occasions when ... Read more...

With the (soccer) World Cup  in full swing it’s probably no surprise that this months blog is focused on Teamwork and Teamworking Skills  (we did contemplate drama but decided that not all the on-field acting was entirely wholesome). Something that’s long been accepted amongst those who are at the delivery end of Teamwork Development ... Read more...

As far back as the 1960’s we were aware that there was a problem with developing levels of adult creativity. Noted creativity guru George Land was asked by NASA back then to develop a way to assess the creativity of its engineers. It worked and, being a creative kind of guy, he used the same assessment to test the imaginative capabilities of ... Read more...

Learning at Work Week 2018 takes place from 14th-20th May on the theme Networked for Learning. This initiative is an annual event, organised by the Campaign for Learning since 1999, that aims to put a spotlight on the importance and benefits of learning and development at work.   In the spirit of this year’s theme, I attended the 2018 ... Read more...