{"product_id":"images-of-customer-experience","title":"Images of Customer Experience","description":"\u003cp\u003eImages of Customer Experience is an engaging customer experience training activity designed to provoke discussion and encourage learners to consider the emotions and responses related to good and poor customer experiences and customer service skills.\u003cbr\u003eThe metaphorical images require some interpretation by learners to encourage them to explore different perceptions, relating it to their own experience and learning from others in the group.\u003cbr\u003eUse Images of Customer Experience to generate discussion around existing customer service processes and to generate new ideas or solutions to problems, engaging everyone in identifying and understanding a wide variety of positive and negative customer emotions.\u003cbr\u003eEach easily accessible cartoon image was created to represent a feeling or an emotional response and they have been titled with a word that represents that emotion, examples are:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDisappointment\u003c\/li\u003e\n\u003cli\u003eIgnorance\u003c\/li\u003e\n\u003cli\u003eInclusion\u003c\/li\u003e\n\u003cli\u003eDelight\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe images will work with groups of between 4 to 16 people, either as an introductory activity to sensitise delegates to a range of customer service issues, or for a more focused development of customer service processes, or issues within teams and organisations.\u003cbr\u003eThis physical deck also has two related physical decks which come bundled as a discounted package - see \u003cu\u003e \u003ca href=\"\/products\/images-bundle\" rel=\"noopener noreferrer\" target=\"_blank\" title=\"Images Bundle Offer from RSVP Design\"\u003eImages Bundle \u003c\/a\u003e \u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cu\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0939\/3700\/9020\/files\/Selecting_an_image_deck_from_RSVP_Design_1_add36766-8351-4855-8eb4-046e6ada6213.pdf?v=1779097668\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eClick here\u003c\/a\u003e \u003c\/u\u003e for our guide to selecting the right image based activity for you!\u003c\/p\u003e","brand":"RSVP Design","offers":[{"title":"English","offer_id":56648734835068,"sku":"5060505270068","price":99.0,"currency_code":"GBP","in_stock":true},{"title":"Polish","offer_id":56648734867836,"sku":null,"price":99.0,"currency_code":"GBP","in_stock":true},{"title":"Spanish","offer_id":56648734900604,"sku":null,"price":99.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0939\/3700\/9020\/files\/ImagesofCustomerExperience1.jpg?v=1774254998","url":"https:\/\/rsvpdesign.co.uk\/products\/images-of-customer-experience","provider":"RSVP Design","version":"1.0","type":"link"}