Working with a Customer Focus Workshop

• To identify who your customers are and what they expect from you
• To explore the challenges in meeting these expectations
• To identify what individuals and teams can do to ensure customer expectations are exceeded
• To develop behaviours that promote high levels of customer satisfaction
• To apply the learning to real life examples
• To develop an individual or team action plan to take the learning forward
• To resolve and manage customer conflicts
• To understand both customer and supplier needs in order to build on customer suppler relationships

This is a one-day (7 hour) customer service training workshop that can be delivered independently or as part of a sequence of workshops around management skills, as we offer five more one day workshops in a discounted package (which can be seen below). This workshop is ideal for an intact team, a cross-functional team from the same organisation or a remote team, even including home workers. It could also be appropriate to individuals who are not working in teams but share similar customer service roles.

The workshop contains two customer service training activities, which are also sold seperately, and can be used independently of the workshop;

Chainlink

You are one of a number of participants in this activity where you find yourself being both the customer and the supplier, managing the demands of being in an internal supply chain. 

Images of Customer Experience

An engaging customer service training activity to provoke discussion and encourage learners to consider the emotions and responses related to good and poor customer service skills. This activity is possible to be delviered with remote learners.

Delivery

Product prices shown do not include delivery costs We use international and local courier services to provide a fast, secure and traceable shipping service to our customers. Typically we will ship within one working day of receiving your order (if received by 14.00 local time), and your goods should be with you wherever you are in the world within one week!

Returns

We provide a 12 month unconditional guarantee. If you have any problems with our materials, we will replace any defective parts, or you can return the product for a refund.