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Workshop Package (6x Workshops)
Learning Focus
- Change Management
- Coaching Skills
- Customer/Supplier Relations
- Improving Performance
- Problem Solving
- Resilience
Group Size
6 - 16
6 - 16
Duration
Up To a Full Day
Special Price
£3,199.00
Regular Price
£3,844.00
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The Workshop Package contains several workshops containing all experiential activities and facilitator notes to facilitate your own experiential learning workshops around innovation, customer service, coaching, managing effective meetings, conflict resolution and resilience.
The workshops included were designed based on a variety of topics in response to customers, who asked us to prepare a complete one day workshop that they could 'deliver straight out of the box!'.
This package includes 6x different one day workshops and is ideal for an internal corporate trainer or external consultant who wants to quickly add training content they can immediately deliver for managers and staff on important topics.
- Creative Thinking & Problem Solving
- Solution Finding
- Individual Contribution to a process of Innovation
Developing Others Through Coaching
- Observation & Feedback Skills
- Coaching, Questioning, & Listening Skills
- Personal & Team Development Planning
- Meeting Planning & Follow-up
- Chairing Skills
- Group Management Skills
- Techniques for generating ideas, evaluating options, & reaching agreements
- Identifying customers, their needs, & expectations
- Understanding how to achieve exellence in customer service
- Developing the behavioural skills that support strong customer relationships
- Factors that contribute to conflict
- Understanding of individual behavioural style in dealing with challenging people & situations
- Recognising potential conflict situations
- Understanding of the concept of resilience
- Development of resilience
- Improving ability to learn from experience and treat challenges as developmental experiences
Each Workshop contains all the activity materials, facilitator notes, pre-prepared PowerPoint slides, and delegate manuals to run a 1 day workshop for up to 16 delegates. Each Workshop also breaks down into 4 modules that can be used independently or combined with other materials as required.
The six experiential workshops include:
Individual activities included: Seeing the Point
Our popular workshop is very practical, fast-paced and interactive, and has been developed and refined over the last several years to help boost creative thinking and problem solving skills, and it is now available for you to deliver yourself. We have created a full day (7 hour) workshop, with all practical resources, full facilitation notes, a slide presentation and re-printable materials needed for a group of up to 16 people.
Developing Others Through Coaching
Individual activities included: Colourblind & Individual Voyage Mapping
This workshop builds the specific management skills of behavioural observation, feedback, questioning, coaching and development planning to improve the performance of others. In addition, the group activities in this workshop have a team development element, so an added benefit for all participants is the growth in understanding of group process, effective teamwork and interpersonal communication which experience offers.
Individual activities included: Images of Organisations & Workstations
Having used sound theory, good practice and practical activities, we created an engaging and participative workshop for anyone who manages, chairs or simply attends meetings. The skills apply for many types of meetings, from formal board meetings to informal problem solving meetings or focus groups.
Individual activities included: Images of Customer Experience & Chainlink
This workshop enables you to work with learners to use their own experience of being both customer and supplier, and their ability to see things from the customer's perspective so that they can begin to identify improvements to their own personal, team and organisational approaches to great customer service. It comprises a structured series of activities, discussions and scenarios to enable you to address everything from the experience of being a customer to planning your own customer service improvements.
Individual activities included: T-trade
We know that conflict exists in every organisation and if not handled well it can become an escalating issue that brings stress, under-performance and a host of other issues that can affect the very core of what the organisation is trying to achieve. However we also know that if handled well, managing conflict can be a positive experience for those involved. This Workshop is ideal for managers and team members who want to be able to identify and manage escalating conflicts, practice skills they can use in dealing with conflict situations, enhance their communications, negotiation and other conflict management techniques, and to develop effective responses to diffuse and deal with potentially angry people.
Individual activities included: Images of Resilience, Challenging Assumptions, Personal Resilience Coaching Cards, Workstations and Matrix
The style of this workshop is highly interactive and is based on small group practical work, reflection and discussion. It uses a range of readily available and inexpensive experiential learning activities and coaching resources to illustrate and rehearse skills to help to address commitment, control and challenge.
Package Weight: 18.6kg
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Delivery
Product prices shown do not include delivery costs We use international and local courier services to provide a fast, secure and traceable shipping service to our customers. Typically we will ship within one working day of receiving your order (if received by 14.00 local time), and your goods should be with you wherever you are in the world within one week!
Returns
We provide a 12 month unconditional guarantee. If you have any problems with our materials, we will replace any defective parts, or you can return the product for a refund.
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