The Workshop Package (6x Workshops)

Breakthrough Thinking

• Creative Thinking & Problem Solving
• Solution Finding
• Individual Contribution to a process of Innovation

Developing Others Through Coaching

• Observation & Feedback Skills
• Coaching, Questioning, & Listening Skills
• Personal & Team Development Planning

Managing Effective Meetings

• Meeting Planning & Follow-up
• Chairing Skills
• Group Management Skills
• Techniques for generating ideas, evaluating options, & reaching agreements

Working with a Customer Focus

• Identifying customers, their needs, & expectations
• Understanding how to achieve exellence in customer service
• Developing the behavioural skills that support strong customer relationships

Working with Conflict

• Factors that contribute to conflict
• Understanding of individual behavioural style in dealing with challenging people & situations
• Recognising potential conflict situations

Building Personal Resilience

• Understanding of the concept of resilience
• Development of resilience
• Improving ability to learn from experience and treat challenges as developmental experiences

• What does each Workshop Include?
  Each Workshop contains all the activity materials, facilitator notes, pre-prepared PowerPoint slides, and delegate manuals to run a 1 day workshop for up to 16 delegates.
  Each Workshop also breaks down into 4 modules that can be used independently or combined with other materials as required. 

Breakthrough Thinking 

Individual activities included: Seeing the Point 

Our popular workshop is very practical, fast-paced and interactive, and has been developed and refined over the last several years to help boost creative thinking and problem solving skills, and it is now available for you to deliver yourself. We have created a full day (7 hour) workshop, with all practical resources, full facilitation notes, a slide presentation and re-printable materials needed for a group of up to 16 people.

Developing Others Through Coaching

Individual activities included: Colourblind & Individual Voyage Mapping 

This workshop builds the specific management skills of behavioural observation, feedback, questioning, coaching and development planning to improve the performance of others. In addition, the group activities in this workshop have a team development element, so an added benefit for all participants is the growth in understanding of group process, effective teamwork and interpersonal communication which experience offers.

Managing Effective Meetings

Individual activities included: Images of Organisations & Workstations

Having used sound theory, good practice and practical activities, we created an engaging and participative workshop for anyone who manages, chairs or simply attends meetings. The skills apply for many types of meetings, from formal board meetings to informal problem solving meetings or focus groups.

Working With A Customer Focus

Individual activities included: Images of Customer Experience & Chainlink

This workshop enables you to work with learners to use their own experience of being both customer and supplier, and their ability to see things from the customer's perspective so that they can begin to identify improvements to their own personal, team and organisational approaches to great customer service. It comprises a structured series of activities, discussions and scenarios to enable you to address everything from the experience of being a customer to planning your own customer service improvements.

Working with Conflict

Individual activities included: T-trade

We know that conflict exists in every organisation and if not handled well it can become an escalating issue that brings stress, under-performance and a host of other issues that can affect the very core of what the organisation is trying to achieve. However we also know that if handled well, managing conflict can be a positive experience for those involved. This Workshop is ideal for managers and team members who want to be able to identify and manage escalating conflicts, practice skills they can use in dealing with conflict situations, enhance their communications, negotiation and other conflict management techniques, and to develop effective responses to diffuse and deal with potentially angry people.

Building Personal Resilience

Individual activities included: Images of Resilience, Challenging Assumptions, Personal Resilience Coaching Cards, Workstations and Matrix

The style of this workshop is highly interactive and is based on small group practical work, reflection and discussion. It uses a range of readily available and inexpensive experiential learning activities and coaching resources to illustrate and rehearse skills to help to address commitment, control and challenge.

Package Weight: 18.6kg