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  • Delivery Information

    Prices quoted on our secure shop exclude delivery charges, local import and duty charges and US Sales Tax (where applicable) or UK/EU VAT (where applicable).

    We deliver our physical products using local UK, US and International Couriers such as Parcelforce, Royal Mail, FedEx, UPS, DHL and TNT.

    We can use priority services (next day) for local or International delivery so that your products can be shipped to you as quickly and securely as possible, but also offer slower and cheaper optional services as part of the secure shop checkout process.
    Next day services where quoted can only be made for orders placed before 2.00pm local time. Please call us if you have an urgent delivery requirement.

    Delivery to residential addresses may incur an additional charge - please contact us first if you require us to deliver to a residential address.

    Following receipt of your order and payment details, we will send you tracking details so that you can track details of your shipment online.

    All our prices for International Export (from UK or USA) are DDU (Delivery Duty Unpaid), so you may be required to clear your local import customs authority and possibly be required to pay import duties.
    We do however note that all our products are for educational use and supply a customs invoice showing local variations of the HS Code relevant to our training tools:

    • 902300 - apparatus designed for education purposes, unsuitable for other uses

    The vast majority of our products are of UK origin.

    It is your responsibility to provide an accurate local delivery address with local contact details (email address and local telephone contact number), and the ability for someone to accept and sign for your parcel delivery at your stated shipping address.
    We cannot estimate what local import duties, tariffs or other charges may be, so we advise you to contact your local customs authorities in advance.

    If you are planning for delivery to a registered business in the European Union you must provide a valid EORI number.
    The RSVP Design Ltd. EORI number used on the commercial invoice for EU Exports will be GB817513435000.
    The HS Code relevant to our training tools for exporting to the EU will be:
    • 9023 0080 00 - apparatus designed for education purposes, unsuitable for other uses