Images of Customer Experience (online version)

Images of Customer Experience (online version)  is a fully digital version of our popular physical Images of Customer Experience card deck activity, delivered via the Experiential Learning Tools Platform platform. This digital version also contains the same 16 carefully designed and selected images that have been drawn in an attractive and accessible cartoon style. 
The Images of Customer Experience (online version) activity comprises focused visual metaphor images used within customer experience training. It's designed to provoke discussion and encourage learners to consider the emotions and responses related to good and poor customer experiences and customer service skills.
The metaphorical images require some interpretation by learners to encourage them to explore different perceptions, relating it to their own experience and learning from others in the group.
Use this Images of Customer Experience (online version) tool to generate discussion around existing customer service processes and to generate new ideas or solutions to problems, engaging everyone in identifying and understanding a wide variety of positive and negative customer emotions.
Each easily accessible cartoon image was created to represent a feeling or an emotional response and they have been titled with a word that represents that emotion, examples are:

• Disappointment
• Ignorance
• Inclusion
• Delight

The images will work with groups of between 2 to 50 people, either as an introductory activity to sensitise delegates to a range of customer service issues, or for a more focused development of customer service processes, or issues within teams and organisations.

If virtual teams are to succeed there is an increased need to develop a sense of relatedness or connectedness, as well as ensuring each person contributes.