Images Bundle

Images of Resilience

• Stimulate Discussion and Explore what Resilience Means
• Develop Resilience in Coached Pairs and Small Groups
• Team Roles, Values, and Culture
• Managing People and Relationships
• Visual and Metaphorical Skills
• Resilience coaching skills
• Mental toughness

Images of Customer Experience

• Introduction to customer service
• Understanding customer perceptions
• Experience of customer relationships
• Enhance the customer experience
• Improving customer service skills

Images of Organisations

• Management & workplace communications
• Team & organisational development
• Personal or team development planning
• Approaching otherwise difficult topics in a sensitive manner
• Giving and receiving feedback 
• Ice breaker activity, or closing exercise
• Working with conflict within a team

This bundled activity contains all three of our popular Image metaphor based activities. These can be used for personal coaching, small or large groups.

Images of Resilience

Developing resilience through effective stress management is fundamental to enhancing emotional intelligence, yet resilience can be context specific. Resilience underpins individual and team performance and is critical to all organisations irrespective of size and function. Images of Resilience card activity was developed in partnership with Ei4Change to help raise awareness of situations and issues that affect resilience for each individual.

Images of Customer Experience

This customer service training activity is designed to raise interest in, and discussion around, the feelings that we experience as customers when we receive service that is ’noticeable’, whether because it is particularly good or bad customer service. The images are deliberately designed so that participants have to think about them and what meaning might be associated with them - they are open to interpretation.

Images of Organisations

Images of Organisations activity represents a range of experiences and emotions, many of which will be familiar to anyone working in an organisation, sitting on a committee or attending regular meetings. This should be no surprise, as they are all based on descriptions that real people in real organisations have given to us over the years about what it felt like to be part of a team or an organisation at a particular point in time.

Delivery

Product prices shown do not include delivery costs We use international and local courier services to provide a fast, secure and traceable shipping service to our customers. Typically we will ship within one working day of receiving your order (if received by 14.00 local time), and your goods should be with you wherever you are in the world within one week!

Returns

We provide a 12 month unconditional guarantee. If you have any problems with our materials, we will replace any defective parts, or you can return the product for a refund.