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Images Bundle
Learning Focus
- Customer/Supplier Relations
- Diversity/Cultural Awareness
- Effective Communication
- Feedback
- Resilience
- Working with Conflict
Group Size
6 - 16
16 - 24
Duration
20-40 Minutes
£269.00
£297.00
The Images Bundle provides a discounted price for buying all three of our bestselling visual metaphor card activities for personal development and coaching, and organisational development training programmes.
These popular images are highly versatile and can be used with individuals or teams to generate rich discussions.The cards can be used to generate discussions between teams or on a one-to-one basis or at the end of a training session to reinforce learning objectives.
The Images Bundle now includes a free digital vesion of all (numbered) cartoons in each series for use with virtual groups. The series includes :
Images of Resilience
Images of Organisations
Images of Customer Experience
Click here for our guide to selecting the right image based activity for you!
Downloads
Images of Resilience
- Stimulate Discussion and Explore what Resilience Means
- Develop Resilience in Coached Pairs and Small Groups
- Team Roles, Values, and Culture
- Managing People and Relationships
- Visual and Metaphorical Skills
- Resilience coaching skills
- Mental toughness
Images of Customer Experience
- Introduction to customer service
- Understanding customer perceptions
- Experience of customer relationships
- Enhance the customer experience
- Improving customer service skills
Images of Organisations
- Management & workplace communications
- Team & organisational development
- Personal or team development planning
- Approaching otherwise difficult topics in a sensitive manner
- Giving and receiving feedback
- Ice breaker activity, or closing exercise
- Working with conflict within a team
This bundled activity contains all three of our popular Image metaphor based activities. These can be used for personal coaching, small or large groups.
Developing resilience through effective stress management is fundamental to enhancing emotional intelligence, yet resilience can be context specific. Resilience underpins individual and team performance and is critical to all organisations irrespective of size and function. Images of Resilience card activity was developed in partnership with Ei4Change to help raise awareness of situations and issues that affect resilience for each individual.
This customer service training activity is designed to raise interest in, and discussion around, the feelings that we experience as customers when we receive service that is ’noticeable’, whether because it is particularly good or bad customer service. The images are deliberately designed so that participants have to think about them and what meaning might be associated with them - they are open to interpretation.
Images of Organisations activity represents a range of experiences and emotions, many of which will be familiar to anyone working in an organisation, sitting on a committee or attending regular meetings. This should be no surprise, as they are all based on descriptions that real people in real organisations have given to us over the years about what it felt like to be part of a team or an organisation at a particular point in time.
Activity Contents:
Over 200 cards including image cards, facilitator notes, and questions within this bundle.
Each activity contains 3x sets of 16x different images associated to their topic (Resilience, Customer Service, Organisations), Facilitator Notes, and questions.
Package Weight: 2.35kg
Images of Resilience
The cards are designed to be used to stimulate individual thought and group discussion and can be used in individual coaching or in team work, whenever the learning objectives relate to personal, team and leadership development, motivation, change management, stress management and an exploration of work-life balance.
Images of Customer Experience
Generate discussion around existing customer service processes and to generate new ideas or solutions to problems, engaging everyone in identifying and understanding a wide variety of positive and negative customer emotions.
Images of Organisations
Are different individuals experiencing very different things at the same time? Is one person’s exciting change another’s nightmarish upheaval? Two people can look at the same image yet feel/imagine very different possibilities.
Write Your Own Review
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#11 Use the learner's experience (good or bad) - don't ignore it!
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#7 Use your opening activity to model your whole programme
Delivery
Product prices shown do not include delivery costs We use international and local courier services to provide a fast, secure and traceable shipping service to our customers. Typically we will ship within one working day of receiving your order (if received by 14.00 local time), and your goods should be with you wherever you are in the world within one week!
Returns
We provide a 12 month unconditional guarantee. If you have any problems with our materials, we will replace any defective parts, or you can return the product for a refund.
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