Organisational change doesn’t happen if we simply tinker around with systems and procedures. If we are to make genuine changes in organisations we have to go right back to the underlying patterns and assumptions that cause the organisation to do what it does. We need to question everything we think we know with a range of questions from, “Why?” to “What if…?”
None of this is possible if we neglect one of the most important dimensions of change. This is the ability to learn, effectively and consistently, in order to be able to think and act in new and different ways.